Best Yarn Stores in Westbrook, Maine

Tess' Designer Yarns

Tess' Designer Yarns

90 Bridge St #342, Westbrook, ME 04092 +12074609276 Visit Website

Opening Hours

Monday: 12:00-17:00
Tuesday: 12:00-17:00
Wednesday: 12:00-17:00
Thursday: 12:00-17:00
Friday: 12:00-17:00
Saturday: 12:00-17:00
Sunday: Closed
Tess’ Designer Yarns is a hand-dyed yarn business specializing in high-quality, unique yarns with a focus on exceptional color selection. With over forty years of experience, the business is operated by Melinda & Tess, emphasizing a handcrafted and individual approach to yarn creation. They pride themselves on offering a diverse range of yarns, from subtle neutrals to vibrant variegated colors, catering to knitters and dyers seeking premium materials. While many customers rave about the softness and depth of color, and the unique nature of the hand-dyed process, some reviews highlight inconsistent customer service and a sometimes unwelcoming atmosphere. The store is known for its extensive color selection, particularly popular colorways like "Kitten," and its ability to accommodate custom color matching requests. Despite the positive feedback, some customers have reported issues with pricing discrepancies and a lack of responsiveness from the owners. Overall, Tess’ Designer Yarns offers a unique and rewarding experience for those seeking high-quality, handcrafted yarns, but potential customers should be aware of the possibility of encountering less-than-ideal customer service interactions.
How are customers treated in this yarn store?
Customer treatment at Tess’ Designer Yarns appears to be mixed. Many reviews praise the owners, Melinda and Tess, for their helpfulness and expertise, particularly regarding color selection and accommodating custom requests. Several customers specifically mention the friendly and approachable nature of the staff. However, a significant number of reviews detail negative experiences with customer service, including rudeness, lack of responsiveness, and disputes over pricing. One reviewer described a particularly unpleasant interaction involving a pricing discrepancy and a dismissive attitude from the owner. While the business clearly values its customers and offers high-quality products, the inconsistency in customer service experiences suggests a need for improved communication and training for staff. The reviews indicate a potential disconnect between the owners' desire to provide excellent service and the reality of customer interactions.
What types of classes and workshops are offered here?
Information not available
Does the store have seating?
no
What's the store owners e-mail?
Not available